Well, my wife and I decided on a Christmas tradition where we ask for a Lego set every year (Star Wars themed, naturally).
We got a way cool set, but one of the pieces came defective. I had heard from my sister how great Lego was with Customer Service, so I decided to test it out myself. I filled out a form on Lego.com and requested a replacement.
The package arrived yesterday (but I didn't have my camera, hence the post today).
"Time Sensitive Material"? Hardly, but that's one way to make me feel special.
Not only did we get the piece, but we also got a great cover letter.
In short: I love Lego even more now!
Businesses everywhere should emulate this level of customer service. Stellar!
~Luke Holzmann
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